NSFAS Contact Details: How to Contact NSFAS

NSFAS provides financial aid in the form of bursaries or loans to help cover the costs of post-school education at public universities and TVET colleges.

However, figuring out the application process or resolving funding issues can sometimes require you to contact NSFAS directly.

This guide will equip you with all the necessary details on how to contact NSFAS for any inquiries you may have. 

How to Contact NSFAS

NSFAS offers multiple communication channels to cater to various student needs.

Selecting the most suitable channel to contact NSFAS ensures prompt and efficient resolution of your query.

Below is a list of all the available options:

1. NSFAS Virtual Contact Centre:
   
   • Toll-Free Number: 0800 0 67327 (toll-free line within South Africa)
   • Operating Hours: Monday to Friday, 8:00 AM to 5:00 PM SAST
   • Ideal for: General inquiries, application status updates, payment and balance enquiries (excluding appeals).
2. Email:
   
   • info@nsfas.org.za (for general, student and NSFAS Wallet enquiries)
   • legal@nsfas.org.za (for submission of legal documentation)
   • Ideal for: Detailed inquiries requiring a written response, attaching documents for support.
3. NSFAS Website:
   
   • https://www.nsfas.org.za/ (official NSFAS website)
   • Ideal for: Accessing the online application portal, myNSFAS account management, FAQs section with troubleshooting tips.
4. Vuvuzela Fraud & Corruption Hotline:
   
   • Tel No.: 0860 247 653
   • Email: nsfas@thehotline.co.za
   • Ideal for: Reporting suspected cases of fraud or corruption within the NSFAS system.
5. NSFAS Regional Offices (by appointment only):
   
   • A network of regional offices exists across South Africa. However, contacting them directly is not encouraged. It’s recommended to use the virtual contact center or email for initial inquiries.
   • Ideal for: Urgent matters requiring face-to-face interaction (after exhausting virtual channels).

Where to contact NSFAS for application enquiries?

The NSFAS Virtual Contact Centre can be reached at 0800 0 67327 for application enquiries.

This toll-free line is operational from Monday to Friday, 8:00 AM to 5:00 PM SAST.

How can I check my NSFAS application status?

Students can check their NSFAS application status by logging into their myNSFAS account on the official NSFAS website.

The account dashboard provides real-time updates on the application process.

What is the NSFAS email address for student enquiries?

For student-related enquiries, you can email NSFAS at info@nsfas.org.za.

How do I report suspected fraud in the NSFAS system?

To report suspected cases of fraud or corruption within the NSFAS system, contact the Vuvuzela Fraud & Corruption Hotline at 0860 247 653 or email nsfas@thehotline.co.za.

Can I visit an NSFAS regional office for assistance?

While NSFAS has regional offices across South Africa, it’s recommended to use the virtual contact center or email for initial inquiries.

However, if your matter is urgent and requires face-to-face interaction after exhausting virtual channels, you can contact your nearest regional office to schedule an appointment.

NSFAS operates through the National Youth Development Agency (NYDA) branch network.

You can visit your nearest NYDA branch for in-person assistance with your NSFAS application or funding queries.

You can locate the NYDA branch closest to you by visiting the NSFAS website and scrolling to the “Contact Us” section.

What documents do I need to submit with my NSFAS application?

The required documents for your NSFAS application will vary depending on your individual circumstances.

It’s wise to refer to the comprehensive list provided on the NSFAS website to ensure a complete and successful application.

What if I forget my myNSFAS login details?

If you’ve forgotten your myNSFAS username or password, don’t worry.

You can easily reset your login credentials by following these steps:

1. Visit the myNSFAS login page on the NSFAS website.
2. Click on the “Forgot Username or Password?” link.
3. Enter your ID number or email address associated with your myNSFAS account.
4. Follow the on-screen instructions to reset your login details.

Where can I find more information about NSFAS?

The NSFAS website serves as a comprehensive resource for all things related to NSFAS funding.

Here, you can find valuable information on:

1. Eligibility criteria and application procedures
2. Funding types and allowances
3. Repayment obligations and processes
4. Frequently Asked Questions (FAQs)
5. Contact details for various inquiries