The National Student Financial Aid Scheme (NSFAS) is important for South African students who come from financially disadvantaged backgrounds.
It provides financial assistance to cover tuition fees and living expenses, making higher education more accessible.
If you need to reach NSFAS for any reason, this article provides a detailed guide on the various contact methods available.
NSFAS Contact Centre
The NSFAS Contact Centre is the primary point of contact for all general inquiries. Here, you can speak directly with a consultant who can address your questions and concerns.
- Contact Number: 0800 00 NSFAS (0800 00 67327)
- Operating Hours: Monday to Friday, 8:00 AM to 5:00 PM (South African Time)
NSFAS Website Contact Form
The NSFAS website offers a convenient online contact form.
This option allows you to submit your inquiry electronically, detailing your specific issue and attaching any relevant documents.
An NSFAS representative will respond to your email within a stipulated timeframe.
- Access the Contact Form: Go to the “Contact Us” section on the NSFAS website (https://www.nsfas.org.za/).
NSFAS Social Media
NSFAS maintains a presence on various social media platforms.
While they don’t usually handle complex inquiries through these channels, you can use them for quick updates, general information, or to send a brief message.
- Twitter: @myNSFAS
- Facebook: @NationalStudentFinancialAidScheme
Visiting an NSFAS Service Centre
NSFAS operates service centers throughout South Africa where you can receive face-to-face assistance.
Here, you can speak with a consultant directly, get help with applications, and even clarify any application-related issues.
Be sure to check their website for the location and operating hours of your nearest service center.
- Locate a Service Centre: Utilize the branch locator tool on the NSFAS website (https://www.nsfas.org.za/) to find the nearest center.
Sending Documents via Fax
While less common nowadays, NSFAS still accepts documents via fax.
This option might be useful if you have crucial documents that cannot be uploaded electronically.
- Fax Number: 086 597 0700
Does NSFAS have a physical address?
Yes, NSFAS has a physical address for official correspondence:
Postal Address: Private Bag X1, Plumstead, 7801
Physical Address: The Halyard, 4 Christiaan Barnard St, Cape Town City Centre, Cape Town, 8001
What are NSFAS operating hours?
The NSFAS Contact Centre operates from Monday to Friday, 8:00 AM to 5:00 PM.
Live chat functionality is also available during these hours on the NSFAS website.
How can I track the status of my NSFAS application?
You can track your application status by logging into your NSFAS account on the website.
The online portal provides real-time updates on your application progress.
What documents do I need to submit with my NSFAS application?
The required documents for your NSFAS application will vary depending on your individual circumstances.
It’s recommended to refer to the comprehensive list of required documents on the NSFAS website to ensure you submit everything necessary for a successful application.
How long does it take to hear back from NSFAS?
Processing times for NSFAS applications can vary depending on the volume of applications received and any additional information that may be required.
However, NSFAS aims to provide a response within 4-6 weeks of receiving a complete application.
- What can I do if I have a complaint about NSFAS?
If you have a complaint about NSFAS services, you can lodge a formal complaint through the Contact Centre or by emailing [email address removed]. NSFAS has a dedicated complaints handling process, and you will be notified of the outcome of your complaint.