How to Unlock Locked NSFAS account user profile

The National Student Financial Aid Scheme (NSFAS) plays a vital role in supporting South African students in their academic journeys.

Accessing your NSFAS account is necessary for managing your funding and staying updated on your application status.

However, encountering a locked user profile can be frustrating.

This article will guide you through the process of unlocking your NSFAS account user profile and regaining access.

What happens if my NSFAS account is locked?

There are several reasons why your NSFAS account might be locked. These include:

  1. Entering an incorrect password multiple times.
  2. Suspicious activity on your account.
  3. Inactivity for an extended period.

A locked account prevents you from accessing your NSFAS profile and managing your funding.

It’s important to unlock your account as soon as possible to avoid any delays or disruptions.

Can I unlock my NSFAS account online?

There is currently no option to unlock your NSFAS account directly through the myNSFAS portal.

However, there are two alternative methods you can use.

How to unlock your NSFAS Wallet by Contacting the NSFAS Contact Centre

The most recommended approach is to contact the NSFAS Contact Centre directly.

They are equipped to assist you with unlocking your account and can verify your identity securely. Here’s how to reach them:

  1. Phone: Call the NSFAS Contact Centre toll-free on 0800 0 67327 (08000 NSFAS).
  2. Email: Send an email explaining your situation and requesting assistance to unlock your account to [email protected].

The NSFAS representative will guide you through the verification process and provide instructions on how to unlock your account.

This may involve answering security questions or receiving a temporary password via email or SMS.

The timeframe for unlocking your account through the Contact Centre can vary depending on the number of inquiries they are handling.

It’s best to be patient and follow the instructions provided.

How to unlock your NSFAS Wallet Using the USSD Code

This method only applies to unlocking your NSFAS wallet, not your entire user profile.

If your issue specifically concerns a locked NSFAS wallet, you can attempt to unlock it using a USSD code. Here’s what to do:

  1. Open your mobile phone’s dialer and enter the USSD code 120176#.
  2. You will receive a menu with various options. Select “Unlock with OTP.”
  3. An one-time PIN (OTP) will be sent to your phone number registered with NSFAS.
  4. Enter the OTP in the designated field and press submit.
  5. You should receive a confirmation message indicating your wallet has been unlocked.

This method is only successful if the mobile number linked to your NSFAS account is active and accessible.

How do I reset my NSFAS password?

If you simply forgot your password and your account isn’t locked, you can reset it through the myNSFAS portal. Here’s how:

  1. Visit the myNSFAS portal.
  2. Click on “Forgot your password?”
  3. Enter your ID number and select “Submit.”
  4. Choose whether you want to receive password reset instructions via your registered email address or cellphone number.
  5. Follow the instructions sent to your chosen method to create a new password.

When creating a new password, ensure it’s strong and unique. Avoid using easily guessable information like birthdays or pet names.

How long does it take to unlock my NSFAS account?

The timeframe for unlocking your account can vary depending on the workload of the NSFAS Contact Centre.

In most cases, it should be unlocked within a few hours. However, it could take up to a few days during peak periods.