How to submit NSFAS missing documents?

Incomplete applications can delay or even disqualify you from receiving funding.

If you’ve been notified that your NSFAS application has missing documents, don’t worry.

This guide will walk you through the simple process of submitting the required documents and ensuring your application is complete.

What documents might be missing from your NSFAS application?

NSFAS requires various documents to verify your eligibility for financial aid.

Some common missing documents include:

  1. Certified copies of your South African birth certificate or ID document
  2. Certified ID copies of your parents or guardians (if applicable)
  3. Proof of income for yourself and/or your parents/guardians (payslips, bank statements, etc.)
  4. Completed consent form (available for download on the NSFAS website)

How to submit missing documents to NSFAS?

There are two primary ways to submit missing documents to NSFAS:

a. Uploading documents online through the MyNSFAS portal:

This is the preferred method as it’s faster and more efficient. Here’s how to do it:

  1. Login to your MyNSFAS account at https://my.nsfas.org.za/.
  2. Navigate to “Track Funding Progress” from the top menu.
  3. In the “Tasks” section, click on the “Missing Documents” link.
  4. You’ll see a list of documents you need to upload.
  5. Click on the “Upload” button next to each missing document.
  6. Select the document from your computer and ensure it’s in the correct format (usually PDF) and size (within NSFAS’s specifications).
  7. Once you’ve uploaded all required documents, click “Submit.”

b. Emailing documents to NSFAS:

If you’re unable to upload documents online, you can email them to NSFAS at [email protected].

Remember to include your ID number in the email subject line for easy reference.

How long does it take for NSFAS to process missing documents?

Processing times can vary, but it typically takes NSFAS 7-10 business days to process uploaded documents.

Can I track the status of my missing documents?

Yes. Once you’ve uploaded your documents, you can track their status by logging into your MyNSFAS account and going to “Track Funding Progress.”

What happens after I submit my missing documents?

Once NSFAS receives and verifies your documents, they will continue processing your application and update you on the funding decision via SMS or email.

What if I can’t afford to get my documents certified?

NSFAS understands that some students may face financial constraints.

If you cannot afford to get your documents certified, contact your nearest NSFAS service center for assistance.

How can I submit my documents without a computer or scanner?

You can visit an internet cafe or a friend/family member who has access to a computer to upload your documents.

Alternatively, you can email them to NSFAS at [email protected].

What if I still have questions about submitting missing documents?

NSFAS has a dedicated contact center to answer your queries. You can reach them at 0800 067 327 or email [email protected].

What happens if I don’t submit my missing documents?

Failure to submit missing documents within the stipulated timeframe could result in a delay or rejection of your NSFAS funding application.

What if I have lost some of the required documents?

If you’ve lost some of the required documents, you’ll need to obtain replacements.

You can get a new birth certificate from the Department of Home Affairs.

For proof of income documents, contact your employer or tax authority.

Can I submit additional documents to strengthen my NSFAS application?

While it’s not recommended to submit unsolicited documents, if you have documentation that strengthens your financial situation (e.g. bursary award letter), you can explain its relevance in the “Supporting Documents” section of your MyNSFAS account.