How to appeal to NSFAS?

NSFAS is helpful for many South African students as it provides them with the financial support to pursue their educational goals.

However, receiving an unfavorable funding decision can be disheartening.

Thankfully, NSFAS offers an appeals process for those who believe their application was rejected incorrectly.

This guide will equip you with the knowledge and steps to effectively appeal an NSFAS funding decision.

Who Can Appeal Their NSFAS Application?

Not all rejected applications qualify for an appeal. You have the right to appeal if:

  1. There’s a factual error in your application: This could be an incorrect income reflection, missing documentation, or a technical error during submission.
  2. Your financial circumstances have significantly changed: This includes situations like a parent or guardian losing employment or experiencing unforeseen medical bills.
  3. You meet the eligibility criteria but were not awarded funding: Double-check the NSFAS requirements to ensure you meet all necessary criteria.

When can I Appeal an NSFAS Application?

You can only appeal an NSFAS application within 30 days of receiving your application results.

This timeframe is important, so act promptly once you receive your decision.

How do I Submit an NSFAS Appeal?

Appeals are submitted electronically through the myNSFAS portal. Below is a step-by-step guide:

  1. Log in to your myNSFAS account.
  2. Click on “Track Funding Progress.”
  3. Locate the application you wish to appeal and check the status.
  4. If the status is unsuccessful, you should see a “Submit Appeal” button. Click on it.
  5. The portal will display the reason for your unsuccessful application.
  6. Select the most relevant reason for your appeal from the provided options.
  7. Upload certified supporting documents that strengthen your appeal. These can include:
    • Proof of income changes (payslips, bank statements)
    • Updated dependency affidavits
    • Documentation of special circumstances
    • Any document omitted in your initial application
  8. Clearly explain your situation in a concise and professional appeal letter.
  9. Ensure all documents are clear, legible, and in a supported format (PDF, JPEG).
  10. Once satisfied with your appeal, submit it electronically.

What Documents Do I Need for an NSFAS Appeal?

The specific documents required will depend on your appeal reason.

However, some common documents include:

  1. Proof of income changes: Payslips, bank statements, or affidavits from employers or family members.
  2. Updated dependency affidavits: If your dependency status has changed, a new affidavit from a guardian or relevant authority is required.
  3. Documentation of special circumstances: Documents like death certificates, medical reports, or police reports can support claims of unforeseen events.
  4. Any document omitted in the initial application: If you accidentally missed crucial documents, include them in your appeal.

How Long Does it Take to Hear Back from NSFAS After Appealing?

The processing time for NSFAS appeals can vary depending on the workload.

However, it typically takes between four to six weeks to receive a response.

Can I Appeal an Unsuccessful NSFAS Appeal?

Unfortunately, there is no formal process for appealing an unsuccessful appeal.

However, if you believe new and compelling evidence has emerged after the initial appeal decision, you can contact NSFAS directly through their contact us page to discuss your situation.